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Kamal Raj

Staff Technical Writer
Platform Documentation · Developer Content Systems · AI Tooling
kamal.raj2181@gmail.com
+91 98806 77291
linkedin.com/in/kamal-raj-75b389b
Senior technical writer with 18 years across platform documentation, developer tooling, and AI-augmented content systems. I own developer documentation end to end for cloud and AI platforms, build docs-as-code pipelines, and most recently designed a suite of ten AI assistants that cut a writing team's first-draft time by 80%. Equal parts writer, information architect, and builder.
18 yrs
platform & developer documentation
10
AI assistants shipped to a writing team
80%
faster first drafts; 70% shorter reviews
700+
DITA topics across 4 cloud product lines

Experience

Staff Technical Writer · Salesforce
Jan 2025 – Present
  • Built ten production Slackbot AI skills for content writers using RAG, MCP, and agentic workflows, including Release Notes Assistant, Epic Analyzer, and Review Comment Resolver.
  • Reduced first-draft time by 80% and review cycles by 70% through AI-powered documentation workflows; presented at Salesforce AI Expo.
  • Led a documentation strategy adopted at VP level under a CEO-priority initiative, and delivered a Triage documentation framework validated at director level; led two senior writers and contractor teams.
Developer Experience Technical Writer · Intel Corporation
Aug 2021 – Nov 2024
  • Led documentation for IoT, edge computing, and AI and ML platforms; authored Python code samples for AI SDK integrations and UI text aligned with Responsible AI guidelines.
  • Reduced developer onboarding time by 25% through restructured API references and troubleshooting guides; managed a team of four writers and represented docs at VP and GM stakeholder reviews.
Senior Technical Writer · Rakuten
Feb 2021 – Jul 2021
  • Created developer and DevOps documentation for Big Data platforms; collaborated with cross-functional teams on content strategy and UI copy standards.
Senior Technical Writer · Netcracker Technology
Oct 2018 – Jan 2021
  • Managed documentation for cloud services and network management platforms, ensuring consistent delivery across multiple product lines.
  • Aligned documentation with Google developer style guidelines and adopted docs-as-code workflows using Git and Confluence for version-controlled delivery.
Earlier: Senior Technical Writer at AgilePoint (2017–2018) and Evolving Systems (2015–2016); Technical Writer at Novell Software Development (2014–2015) and Oracle India (2011–2014); Product Information Specialist at Unisys India (2010–2011); Technical Writer at Phantasm Games Studio (2008–2010).

Independent Projects

DocPilot
Open-source Python docs pipeline with GitHub Actions CI/CD and multi-agent generation, built with Cursor and Claude Code.
Token Mastery
Self-paced LLM context-engineering course: 6 modules, 21 lessons, published as an interactive web app.
Custom MCP server
Personal AI knowledge base built on the Model Context Protocol.

Education

B.Tech, Mechanical Engineering
Cochin University of Science and Technology · 2000–2004

Skills

AI & Knowledge Systems
RAG, MCP, agentic search, prompt engineering, HITL workflows, AI guardrails, LLM evaluation
Docs-as-Code & ContentOps
Git, GitHub Actions, CI/CD, one-click publishing, headless CMS, Markdown, reStructuredText, Sphinx, AsciiDoc
Authoring
DITA, Oxygen XML, Arbortext, FrameMaker, Confluence, Swagger
Programming
Python, JavaScript, HTML, CSS, basic C/C++
Architecture
Information architecture, taxonomy, metadata, single-source publishing, content governance, ContentOps

Certifications

Generative AI for Business Leaders (LinkedIn, 2024) · Vibe Coding with Cursor AI (Scrimba, 2025) · Python for Machine Learning (IIT Roorkee, 2020) · Art of API Documentation (Udemy, 2020)