For 18 years I have owned developer documentation for fast-moving platforms at companies like Intel and Salesforce. Most recently I designed a suite of ten AI assistants for a team of eight writers, cutting first-draft time by 80% and review cycles by 70% with no drop in editorial quality.
Salesforce · Intel · Rakuten · Netcracker · Oracle
Selected work
A mix of enterprise deliverables, independent builds, and tools I designed from scratch.
Flagship case study
Information Architect + AI Tooling, Salesforce
Designed and built ten production AI tools scoped to the real friction points in an eight-writer team: draft generation from engineering specs, RAG-grounded fact-checking, MCP-connected context retrieval, an agentic review pipeline, and a Slack-native interface.
Read case studyAbout
I started writing developer documentation in 2008 and have spent most of the years since on the hard cases: inference SDKs, enterprise CX platforms, structured authoring systems, and internal tools that never had a doc team before I showed up.
At Salesforce I spent two years designing AI-assisted workflows for a documentation team. Not automation for its own sake. Targeted tools that removed the parts of the job that grind writers down, so the editorial judgment they're actually good at could go further and faster.
I work in the stack now, not just the editor. Git, Python, CI/CD, agent frameworks. That lets me build systems that fit how engineering teams actually ship.
Building doc pipelines with RAG, MCP agents, and constraint-bound generation.
Structuring large content systems so everything is findable and nothing is duplicated.
Docs that live in version control, ship with CI/CD, and review like software.
Developer-grade clarity for API references, SDKs, guides, and release notes.
Designing multi-step AI workflows that produce consistent, auditable output at scale.
Content audits, taxonomy design, and doc-site IA for complex product surfaces.
What colleagues say
“Kamal is an outstanding technical writer, and I have enjoyed my time working with him. He brings a high level of technical expertise and reliability to every project. He seamlessly guided our teams through a new publication process, even as he was mastering it himself, demonstrating both his adaptability and leadership.”
“His skills as a Technical Writer are outstanding. He effectively translates complex concepts into clear, user-friendly documentation. His insights into user experience and attention to detail greatly enhance our projects. I highly recommend him for any opportunity in UX Technical Writing.”
Recognition One Intel award, 2022, for solution design during the feasibility phase of Intel’s EII 4.0 planning exercise.
Read two of my writing samples →Experience
Contact
Always glad to connect with writers, engineers, and teams working on documentation, developer experience, and AI tooling. Send a note and I'll reply.